Terms of service

TERMS OF SERVICE

Last updated: July 4, 2026

OVERVIEW

Welcome to WoofPatch!

The terms "we", "us" and "our" refer to WoofPatch.

WoofPatch operates the website woofpatch.store, this online store, and all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services").

WoofPatch is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein, including our Privacy Policy, Shipping Policy, and Return & Refund Policy, describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers, limitations of liability, orders, shipping, returns, and consumer rights.

By visiting, interacting with, purchasing from, or using woofpatch.store or any of our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Nothing in these Terms limits, excludes, or replaces any mandatory consumer rights you may have under applicable consumer protection laws.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, or that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your name, email address, billing address, payment information, and shipping information.

You represent and warrant that all information you provide through woofpatch.store is correct, current, and complete, and that you have all rights necessary to provide this information.

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to provide accurate descriptions, images, prices, availability, and other information about our products on woofpatch.store.

However, please note that colors, product appearance, size perception, and visual details may differ slightly from how they appear on your screen due to your device type, screen settings, lighting, or product manufacturing variations.

Product descriptions, images, measurements, colors, prices, offers, and availability are provided in good faith and may be updated from time to time.

We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction, where permitted by law.

Nothing in this section limits your rights if a product is defective, damaged, incorrect, not as described, unsafe, or does not meet applicable consumer guarantees.

SECTION 3 - ORDERS

When you place an order through woofpatch.store, you are making an offer to purchase the selected products.

WoofPatch reserves the right to accept or decline your order where permitted by law, including in cases of suspected fraud, payment issues, pricing errors, product unavailability, shipping restrictions, abuse of promotions, incorrect information, or other legitimate reasons.

Your order is not accepted until WoofPatch confirms acceptance, processes payment, or dispatches the product, depending on the order process used by our store.

Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order has been accepted, processed, or shipped.

If we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email address, billing address, shipping address, and/or phone number provided at the time the order was placed.

If we cancel an order after payment has been taken, we will issue a refund in accordance with applicable law.

Your purchases are subject to returns, refunds, or exchanges in accordance with our Return & Refund Policy, available on woofpatch.store.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or unlawful export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice, except where prohibited by law.

The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

Unless otherwise clearly stated, posted prices do not include shipping costs, handling fees, customs duties, import taxes, VAT, GST, or other charges imposed by the destination country.

Shipping costs, if applicable, will be shown at checkout before you place your order.

International orders may be subject to customs duties, import taxes, VAT, GST, handling fees, brokerage fees, or other charges imposed by the destination country. Unless clearly stated otherwise at checkout, these charges are the responsibility of the customer.

We may offer promotions, discounts, or special offers from time to time. Promotions may be subject to separate terms and conditions. If there is a conflict between the promotion terms and these Terms, the promotion terms will apply to that promotion.

You agree to provide current, complete, and accurate purchase, payment, billing, and account information for all purchases made through woofpatch.store.

You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

You represent and warrant that:

- the payment information you provide is true, correct, and complete;
- you are authorized to use the selected payment method;
- charges incurred by you will be honored by your payment provider;
- you will pay all charges incurred by you at the prices shown at checkout, including shipping and handling charges and applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery are governed by our Shipping Policy, available on woofpatch.store.

Orders are normally processed within the timeframe stated in our Shipping Policy.

Delivery times are estimates only and are not guaranteed unless a specific delivery date has been expressly agreed in writing.

We are not responsible for delays caused by shipping carriers, customs processing, incorrect or incomplete shipping addresses provided by the customer, public holidays, weather, strikes, force majeure events, carrier limitations, or other circumstances outside our reasonable control.

However, nothing in this section limits any delivery rights you may have under applicable consumer protection laws.

Risk of loss or damage passes to you when the product is delivered to you or to a person designated by you to receive the order, unless applicable law provides otherwise.

If an order is returned to us because of an incorrect or incomplete address, failed delivery attempt, refusal to accept delivery, failure to collect the package, or failure to pay customs charges, we may deduct original shipping costs, return shipping costs, customs fees, carrier fees, or other related costs from any refund, where permitted by law.

This does not affect your rights if the item is defective, damaged, incorrect, not as described, or if applicable law provides otherwise.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, trade names, logos, text, product descriptions, images, graphics, designs, icons, videos, audio, layout, branding, and other content, are owned by WoofPatch, its affiliates, partners, or licensors, or are used with permission.

These Terms permit you to use the Services for your personal, non-commercial shopping purposes only.

You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, scrape, extract, sell, resell, or exploit any material from the Services without our prior written consent, except where permitted by law.

Nothing in these Terms grants you any license or ownership rights in any intellectual property belonging to WoofPatch, Shopify, or any third party.

WoofPatch names, logos, product names, service names, designs, and slogans are trademarks or trade identifiers of WoofPatch or its licensors. You must not use them without our prior written permission.

Shopify's name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans appearing on the Services are the property of their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to customer tools, apps, integrations, or features offered by third parties as part of the Services.

We do not monitor, control, or have input over all third-party tools.

You acknowledge and agree that access to such tools is provided "as is" and "as available" without warranties, representations, or conditions of any kind, except where applicable law provides otherwise.

Any use of optional third-party tools is at your own risk and discretion. You should ensure that you understand and agree to the terms and policies of the relevant third-party provider before using them.

We may also offer new features, tools, or resources through the Services in the future. Such new features will also be subject to these Terms of Service unless separate terms apply.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to websites, platforms, tools, payment providers, shipping carriers, social media pages, or other services operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, security, availability, privacy practices, or policies of third-party websites or services.

If you decide to access third-party websites or services through links on woofpatch.store, you do so at your own risk.

We are not liable for any harm or damages related to your access to third-party websites, or your purchase or use of products, services, resources, or content from third-party websites, except where applicable law provides otherwise.

Please review the third party's policies and practices carefully before engaging in any transaction.

Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

WoofPatch is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make through woofpatch.store are made directly with WoofPatch.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and WoofPatch, including any injury, damage, or loss resulting from purchased products and services, except where applicable law provides otherwise.

To the fullest extent permitted by law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with WoofPatch.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, available on woofpatch.store, and certain personal information may also be subject to Shopify's Privacy Policy.

By using woofpatch.store or any of our Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services may be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide the Services to you.

Please review our Privacy Policy, available on woofpatch.store, for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK, REVIEWS, AND USER CONTENT

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, photos, videos, proposals, plans, testimonials, or other content, collectively referred to as "Feedback", you grant us a non-exclusive, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, display, and adapt such Feedback in any medium for the purpose of operating, providing, improving, promoting, and marketing the Services, where permitted by law.

You represent and warrant that:

- you own or have all necessary rights to submit the Feedback;
- your Feedback is accurate and not misleading;
- you have disclosed any compensation, free product, incentive, or benefit received in connection with your Feedback;
- your Feedback does not infringe any third-party rights;
- your Feedback does not contain unlawful, abusive, defamatory, obscene, discriminatory, misleading, or harmful content;
- your Feedback does not contain viruses, malware, or other harmful technology.

We are under no obligation to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback.

We may, but have no obligation to, monitor, edit, refuse, or remove Feedback that we consider unlawful, offensive, threatening, defamatory, obscene, misleading, infringing, spam, or otherwise objectionable, or that violates these Terms.

You are solely responsible for any Feedback you submit and its accuracy.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on woofpatch.store or in the Services that contains typographical errors, inaccuracies, or omissions.

These may relate to product descriptions, images, pricing, promotions, offers, shipping charges, delivery times, availability, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice, where permitted by law.

If we discover a material error after you have placed an order, we may contact you and offer an appropriate solution, which may include confirming the corrected information, cancelling the order, or issuing a refund.

Nothing in this section limits your statutory consumer rights.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not access or use the Services, directly or indirectly:

- for any unlawful, fraudulent, harmful, or malicious purpose;
- to violate any international, federal, national, state, provincial, regional, or local law or regulation;
- to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate, discriminate against, or threaten any person;
- to submit false, inaccurate, or misleading information;
- to transmit, upload, or distribute viruses, malware, or other harmful code;
- to send spam, phishing messages, chain letters, junk mail, or other unsolicited communications;
- to impersonate any person or entity;
- to interfere with or disrupt the security, functionality, or operation of the Services;
- to collect, track, scrape, or harvest personal information of others;
- to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without permission;
- to use robots, spiders, scraping tools, data extraction tools, automated systems, AI agents, or similar technologies to access the Services in a way that violates these Terms or bypasses our technical measures;
- to circumvent security features, access restrictions, robot exclusion headers, or other protective measures.

We reserve the right to suspend, disable, restrict, or terminate your access to the Services if we reasonably determine that you have violated any part of these Terms.

SECTION 14 - AGENTS AND AUTOMATED ACCESS

This section applies if you use, allow, enable, or cause the deployment of any software, bot, crawler, scraper, AI agent, automated system, or similar tool to access, use, or interact with the Services.

An "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity.

No Agent may access, use, or interact with the Services unless it clearly identifies itself and operates in accordance with these Terms.

We may limit, block, or control whether and how Agents access, use, or interact with the Services.

Agents must:

- identify themselves in HTTP/HTTPS requests by including the name of the Agent in the user agent string;
- not conceal or obfuscate that access or interactions are from an Agent;
- not mimic human behavior in order to bypass access controls;
- not complete or circumvent CAPTCHAs or other measures designed to distinguish human users from automated systems;
- respond truthfully to any prompt seeking to determine whether interactions are coming from a human or an automated system;
- not bypass measures intended to block, limit, modify, or control automated access.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services, or any part of them, where permitted by law, including if we believe you have breached these Terms, misused the Services, engaged in fraud, or violated applicable law.

You will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available for general information and commercial purposes.

We make reasonable efforts to ensure that information on woofpatch.store is accurate and up to date, but we do not guarantee that all information will always be complete, current, or error-free.

To the fullest extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, either express or implied.

However, nothing in these Terms excludes, limits, or replaces any mandatory consumer rights, legal warranties, statutory guarantees, or remedies you may have under applicable consumer protection laws.

Some jurisdictions limit or do not allow disclaimers of implied warranties, legal warranties, or statutory guarantees, so some of the above disclaimers may not apply to you.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, WoofPatch, our partners, affiliates, agents, contractors, service providers, licensors, and those of Shopify and its affiliates shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from your use of the Services or any products purchased through the Services.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, death or personal injury caused by negligence, or any mandatory consumer rights that cannot be excluded under applicable law.

Because some jurisdictions do not allow certain limitations of liability, some of the above limitations may not apply to you.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless WoofPatch, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, payable to any third party due to or arising out of:

- your breach of these Terms of Service or any policies incorporated by reference;
- your violation of any law or the rights of a third party;
- your misuse of the Services;
- your fraudulent, unlawful, or harmful conduct.

This section applies to the fullest extent permitted by law and does not limit any mandatory consumer rights.

We will notify you of any indemnifiable claim where reasonably possible. We may control the defense and settlement of such claim, but we will not settle any claim requiring non-monetary obligations from you without your consent, not to be unreasonably withheld.

You agree to cooperate in the defense of indemnified claims, including by providing relevant documents and information.

SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms of Service.

Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

The failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on woofpatch.store or in respect of the Services constitute the entire agreement and understanding between you and us regarding your use of the Services.

They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any prior versions of these Terms of Service.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer, or assign these Terms or any of your rights or obligations under these Terms without our prior written consent.

Any attempted assignment without our consent will be null and void.

We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice, where permitted by law, including in connection with a business transfer, merger, acquisition, restructuring, or sale of assets.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Spain, except where mandatory consumer protection laws in your country of residence provide otherwise.

If you are a consumer, this clause does not limit any right you may have to bring proceedings in your country of residence or to rely on mandatory consumer protection laws that apply to you.

If you are acting as a business, professional, trader, or reseller, any dispute shall be submitted to the competent courts of Spain, unless applicable law requires otherwise.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on woofpatch.store.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on woofpatch.store.

It is your responsibility to check woofpatch.store periodically for changes.

We will notify you of any material changes to these Terms where required by applicable law.

Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes, where permitted by law.

SECTION 25 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

infowoofpatch@gmail.com

Our contact information is posted below:

WoofPatch
Urb. Saset, 7
25120 Alfarràs, Lleida
Spain

Email: infowoofpatch@gmail.com
Website: woofpatch.store